Workmanship Guarantee

Our workmanship guarantee

We guarantee the workmanship of the services we perform. If a problem arises directly from our installation or work within the guarantee period, contact us and we will return to assess and rectify the issue at no additional cost to you.

What is covered

• Faults arising from our installation or workmanship.
• Re-adjustment of hardware we have fitted that is not operating as it should.
• Rekeying errors where a lock we have rekeyed does not operate correctly with the keys provided.

What is not covered

• Damage caused by misuse, force, or attempted entry by others after the work is completed.
• Normal wear and tear over the life of the hardware.
• Issues arising from pre-existing damage or defects in hardware we did not supply.
• Problems caused by modifications made to the hardware by anyone other than Logic Locksmiths.

Manufacturer warranties

Locks, safes and other hardware we supply are additionally covered by the relevant manufacturer's warranty. We will assist you in making a claim under a manufacturer's warranty where applicable.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods or services, you are entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. This guarantee is in addition to, and does not limit, the workmanship guarantee described above.

Making a claim

To make a claim under this guarantee, contact us with your details and a description of the issue. We will arrange to assess the matter and provide the appropriate remedy.